Contact Us

At Dover Saddlary, we are committed to providing helpful and reliable customer support. If you have questions about an order, shipping, returns, products, or any other matter, our customer support team is here to assist you.

Customer Support

The best way to reach our customer support team is by email.

Please include as much relevant information as possible so that we can assist you efficiently.

Questions About an Order?

If you are contacting us regarding an existing order, please include the following information in your message:

• Your order number
• The name used to place the order
• The email address used at checkout
• A description of your question or concern

Providing this information will help our customer support team locate your order and assist you more quickly.

Shipping and Delivery

If you have questions regarding shipping, delivery times, tracking, or a delayed shipment, please contact our customer support team.

For additional information about order processing and estimated delivery times, please review our Shipping Policy.

Returns and Refunds

If you have questions regarding returns, refunds, damaged items, or incorrect items, please contact us by email and include your order number whenever possible.

You can also review our Return and Refund Policy for information regarding return eligibility and refund processing.

Product Questions

Need help before placing an order? Our customer support team can assist with general questions regarding products, availability, or ordering.

Please contact us with the name or link of the product you are asking about so that we can better assist you.

Damaged or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

To help us review the issue, please include your order number and clear photos of the item and packaging when applicable.

Our team will review the information and work with you to determine an appropriate resolution.

Response Time

We aim to respond to customer inquiries within 1–2 business days.

During periods of high customer service volume, responses may take slightly longer. We appreciate your patience and will make every effort to respond as soon as possible.

Helpful Information

Before contacting us, you may find answers to common questions in our store pages:

• Shipping Policy
• Return and Refund Policy

Contact Dover Saddlary