Shipping Information

Thank you for shopping with Dover Saddlary. We are committed to providing a clear and reliable shipping experience. Please review our shipping policy before placing your order.

1. Order Processing Time

All orders are processed within 3–5 business days.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high order volume, processing times may take longer than usual. If there is a significant delay in processing your order, we will contact you using the email address provided at checkout.

2. Shipping Method and Delivery Time

We currently offer the following shipping method:

Shipping Method	Processing Time	Transit Time
Economy Shipping	3–5 Business Days	5–10 Business Days

The estimated delivery time begins after your order has been processed and shipped.

The estimated total delivery time is generally 8–15 business days.

Delivery times are estimates and may vary depending on your shipping destination, carrier operations, weather conditions, customs procedures, holidays, or other circumstances outside of our control.

3. Shipping Costs

Shipping costs, if applicable, will be clearly displayed at checkout before you complete your purchase.

Any applicable shipping fees will be shown during the checkout process based on your order and shipping destination.

4. Shipping Destinations

We currently ship to selected destinations. Available shipping options and delivery availability will be displayed during checkout based on your shipping address.

Please ensure that the shipping address provided at checkout is complete and accurate. We are not responsible for delivery delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

5. Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, when available.

Please allow some time for the tracking information to become active after the shipment has been processed by the carrier.

Tracking updates may take several business days to appear depending on the carrier and shipping destination.

6. Shipping Delays

While we make every effort to ensure that your order is delivered within the estimated timeframe, delays may occasionally occur.

Possible causes of shipping delays include:

• Carrier delays
• High shipping volumes
• Weather conditions
• Customs clearance procedures
• Public holidays
• Incorrect or incomplete shipping information
• Other circumstances beyond our reasonable control

If your order experiences a significant delay, please contact us and we will do our best to assist you.

7. Lost or Damaged Packages

We take great care in preparing and packaging your order. However, in rare circumstances, packages may be lost or damaged during transit.

Lost Packages

If your tracking information indicates that your package has not been delivered within the expected timeframe, please contact us at support@doversaddlary.co.

We may request additional information from you in order to investigate the shipment with the shipping carrier.

Please note that investigations may take additional time depending on the carrier and the circumstances of the shipment.

Damaged Packages or Items

If your package or item arrives damaged, please contact us as soon as possible after delivery.

To help us review your request, please provide:

• Your order number
• A description of the damage
• Clear photos of the damaged item
• Photos of the original packaging, if applicable

After reviewing the information, we will determine the appropriate resolution in accordance with our pages and applicable consumer protection requirements.

Please do not dispose of damaged products or packaging until we have completed our review, as additional information may be required.

8. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice that you entered an incorrect shipping address, please contact us as soon as possible.

We will make reasonable efforts to update the address before the order is shipped. However, once an order has been processed or shipped, cancellation or modification may no longer be possible.

We are not responsible for orders delivered to an incorrect address provided by the customer.

9. Order Cancellations and Changes

If you need to cancel or modify your order, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request. However, once an order has been processed or shipped, cancellation or modification may no longer be possible.

Please refer to our Refund Policy for additional information regarding returns and refunds.

10. Contact Information

Last Updated: August 20, 2026