Privacy Policy

Last Updated: August 20, 2026

Your Privacy

At Dover Saddlary, we respect your privacy and are committed to protecting the personal information you provide when you visit or make a purchase through our website.

This Privacy Policy explains the types of information we may collect, how we may use that information, when information may be shared, and the choices available to you regarding your personal information.

By using our website or placing an order with Dover Saddlary, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect personal information when you visit our website, place an order, contact our customer support team, subscribe to communications, or otherwise interact with Dover Saddlary.

Depending on how you use our website, this information may include:

• Your name
• Email address
• Shipping and billing address
• Telephone number
• Order and purchase information
• Products viewed, added to your cart, or purchased
• Information you provide when contacting customer support
• Information you provide through forms or other communications

When you make a purchase, payment information may also be collected and processed through the payment providers and checkout services used to process your transaction.

Dover Saddlary does not intentionally collect more personal information than is reasonably necessary to provide our products, services, customer support, and website functionality.

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies and similar technologies.

This information may include:

• Your IP address
• Browser type and device information
• Operating system
• Pages viewed and interactions with our website
• Referring websites or sources
• Approximate location based on technical information
• Website usage and browsing activity

This information helps support the operation, security, functionality, and improvement of our website and shopping experience.

How We Use Your Information

We may use the information we collect for purposes related to operating and improving Dover Saddlary.

We may also use aggregated or non-identifiable information to understand general customer preferences, website performance, and shopping trends.

Information We Share With Others

Dover Saddlary may share personal information with trusted service providers and partners when necessary to operate our business and provide services to our customers.

Depending on the services you use, information may be shared with providers involved in:

• Website and ecommerce platform services
• Payment processing
• Order fulfillment and shipping
• Customer support and communications
• Email delivery and marketing services
• Website analytics and performance measurement
• Fraud prevention and security services

We may also disclose information when required or permitted by law, in response to valid legal requests, to protect the rights and safety of Dover Saddlary or others, or when necessary to investigate suspected fraud, security issues, or violations of our policies.

We do not sell personal information in the ordinary sense of exchanging your personal information directly for money. However, depending on the services, technologies, and advertising tools used on our website, certain data sharing practices may be subject to specific legal definitions under applicable privacy laws.

Shopify and Third-Party Service Providers

Our store is powered by Shopify. Shopify may process certain information relating to your visit, account, checkout, or purchase in order to provide ecommerce functionality and related services.

Shopify and other service providers may use information as necessary to provide their services, maintain security, process transactions, and support the operation of the store.

For more information about how Shopify handles personal information, you may review Shopify's Consumer Privacy Policy .

Your Choices and Control Over Your Information

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These rights may include the ability to:

• Request access to certain personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information in certain circumstances
• Object to or restrict certain processing activities where applicable
• Withdraw consent where processing is based on consent
• Opt out of certain marketing communications

To make a privacy-related request, please contact us using the information provided in the Contact Information section below.

We may need to verify your identity before responding to certain requests. Some requests may also be limited by applicable law, legal obligations, fraud prevention requirements, or our legitimate need to retain certain information for business and recordkeeping purposes.

Marketing Communications

If you choose to receive marketing or promotional communications from Dover Saddlary, we may use your contact information to send you relevant updates, promotions, product information, or other communications.

You may opt out of marketing emails by using the unsubscribe link included in the communication or by contacting us directly.

Please note that even if you opt out of marketing communications, we may still send non-promotional messages when necessary to complete an order, respond to a customer service request, provide transaction-related information, or comply with legal obligations.

Cookies and Similar Technologies

Cookies are small files stored on your browser or device when you visit a website. We and certain service providers may use cookies and similar technologies to support the functionality and performance of our website.

Cookies and similar technologies may be used to:

• Maintain your shopping cart and checkout session
• Remember certain preferences or settings
• Help keep our website secure
• Understand how visitors use our website
• Measure website performance
• Improve the functionality and customer experience of our store

Depending on your browser and location, you may be able to manage certain cookies through your browser settings or through privacy choices made available on our website or through the services used to operate it.

Please note that disabling certain cookies may affect the functionality of parts of our website, including shopping cart, checkout, or other store features.

Analytics and Website Performance

We may use analytics tools and services to better understand how visitors interact with our website.

These services may help us understand information such as pages visited, website traffic, device and browser information, referral sources, and general interactions with our store.

The information collected through these tools may be used to improve website performance, product presentation, navigation, customer experience, and overall store functionality.

Payment Information

Payments are processed through the payment methods and service providers made available during checkout.

We do not intentionally store full payment card details on our website unless such storage is specifically provided and secured by the applicable payment processing service.

Payment providers may collect and process information according to their own privacy policies and applicable legal requirements.

Order, Shipping, and Customer Service Information

When you place an order or contact us regarding an existing purchase, we may use information such as your name, contact information, order number, shipping address, and order details to provide customer support and complete the services you request.

This may include assisting with:

• Order status questions
• Shipping and delivery
• Tracking information
• Returns and refunds
• Damaged or incorrect items
• General product or customer service inquiries

Links to Other Websites

Our website may contain links to third-party websites, services, or resources.

Once you leave the Dover Saddlary website and visit another website, that website's privacy practices and policies may apply.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

Data Security

We take reasonable measures designed to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Our website and ecommerce services may use security technologies, encrypted connections, access controls, fraud prevention tools, and other safeguards appropriate to the services being provided.

However, no method of transmitting information over the internet or storing electronic information can be guaranteed to be completely secure. While we take reasonable steps to protect information, we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, complete transactions, maintain business records, resolve disputes, comply with legal obligations, enforce agreements, and protect the security and integrity of our business.

The period for which information is retained may vary depending on the type of information, the purpose for which it was collected, applicable legal requirements, and legitimate business needs.

Children's Privacy

Dover Saddlary is not intended for individuals who are not legally able to provide consent where consent is required under applicable law.

We do not knowingly collect personal information from children in violation of applicable privacy laws. If you believe that a child has provided us with personal information in a manner that violates applicable law, please contact us so that we can review the situation and take appropriate action.

International Visitors

Dover Saddlary may be accessed by visitors from different countries and regions.

By using our website or providing information to us, you understand that your information may be processed and stored in locations where Dover Saddlary, Shopify, or our service providers operate, subject to applicable laws and appropriate safeguards where required.

Privacy Rights for Certain Locations

Privacy laws vary depending on where you live. Residents of certain countries, states, or regions may have additional rights concerning the collection, use, disclosure, access, correction, deletion, or sharing of personal information.

If you believe that you have a privacy right under applicable law and would like to submit a request, please contact us using the information below.

We will review privacy-related requests in accordance with applicable law and may request additional information to verify your identity before responding.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, legal requirements, or other operational reasons.

When changes are made, the updated version will be posted on this page and the "Last Updated" date at the top of this Privacy Policy will be revised.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

Contact Information

If you have questions, comments, concerns, or requests regarding this Privacy Policy or the way your personal information is handled, please contact us.

For general questions regarding orders, shipping, returns, or customer support, you may also visit our Contact Us page.

Related Information

For additional information about Dover Saddlary and our store policies, please review:

• Shipping Policy
• Return and Refund Policy
• Contact Us
• About Us